FAQS
Permanent Jewellery
HOW IS THE CHAIN MADE 'PERMANENT'?
The process is really quick and simple. A small welder is used to weld the chain together with a small jump ring. But don't stress this can be cut off easily with scissors if required.
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An option to have your chain rewelded if you remove it is available for a fee of $15.
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Surgery/MRI's: Ask your doctor prior to removing your jewellery and gain their advice to see if you can leave it on.
WHAT TYPE OF METAL IS THE CHAIN AND COMPONENTS MADE FROM IN PERMANENT JEWELLERY?
We offer two types of metal for permanent jewellery. The first is 14K gold filled chain. The second is .925 sterling silver.
All Gold Filled components and chains are 1/20th gold with a brass core. All our gold filled is nickel and cadmium free.
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All of our sterling silver components and chains are at least .925. All our sterling silver is nickel and cadmium free.
WILL THE CHAINS TARNISH?
In some circumstances 14K gold filled Jewellery and Sterling silver .925 may tarnish: A dark mark or discoloration that can occur with gold-filled jewelry is often a result of abrasion or the base metal reacting with substances present on the skin. Here are a few reasons why this may happen:
1. Body Chemistry: Every individual’s body chemistry is unique, and some people’s skin chemistry can react with metals differently. Factors like pH levels, sweat composition, and skin acidity can influence the reaction between the base metal and the skin, leading to discoloration.
2. Friction and Moisture: When gold-filled jewelry comes into contact with moisture, such as sweat or water, it can accelerate the reaction between the base metal and the skin. Additionally, friction caused by the movement of the jewelry against the skin can contribute to the dark mark.
3. Chemicals and Cosmetics: Contact with chemicals found in cosmetics, lotions, perfumes, hairsprays, or household cleaning products can cause gold-filled jewelry to darken. Some chemicals can react with the metal components, leading to discolouration.
4. Environmental Factors: Exposure to certain environmental elements, such as air pollution, sulfur, or high humidity, can accelerate the tarnishing process of gold-filled jewelry.
WHAT IS THE AFTERCARE FOR THE CHAINS?
A quick polish with a jewellery cloth can brighten the chain up. The chains will benefit from a clean after product use i.e. sunscreen and perfumes.
DOES IT HURT?
Not one bit! the process is painless. A small piece of leather is used as a precaution between your skin and the jewellery. We will brief you on the day of the potential risks involved.
What is the Warranty on a Permanent Piece?
You will need to agree that you understand that you cannot change your mind on chain type once it has been cut. All permanent jewellery pieces are custom cut, hence we do not provide refunds or exchanges for change of mind.
We offer a 30-days warranty on all permanent jewellery pieces and are able to replace at no cost your chain / jump ring if it has stretched or come apart if:
- you are still in possession of the chain
- it was not intentionally damaged / pulled
- you can provide us the proof of purchase
- you have followed the care instruction provided on the day and disclosed on our website
Outside of the 30-days warranty, there will be a $15 charge to replace a damaged jump ring.
Outside of the 30-days warranty, there will be a $15 charge to shorten your permanent bracelet/anklet.
You will have to purchase a new chain if you need to lengthen your permanent bracelet/anklet.
If you need to have your permanent jewellery removed by our jeweller, there will be a charge of $5. It will be cut at the jump ring and you will be able to keep the chain. We can solder it back on at a later date for a fee of $15.
If discolouration occurs within the 30-days warranty, your chain will be inspected by our jeweller to determine if the care instructions were followed thoroughly and if you will be eligible for an exchange / credit.
POLYMER CLAY FAQ
WHAT IS POLYMER CLAY?
Polymer clay is a type of modelling clay made from vinyl. Polymer clay is a soft material until it is baked in a generic home oven, the clay then turns hard.
WHAT ARE THE METAL PARTS OF THE EARRINGS MADE OF?
Most earring hoops, hooks and studs are made of 304 stainless steel.
There are a few varieties of components used at Etly Clay co, the first is brass. Earrings fitted with these components are affordable, but may require cleaning with a brass cleaner if tarnishing occurs.
The other components used are 18k gold plated or rhodium coated brass.
Each individual earring description will outline the components used.
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WHERE ARE THE PIECES MANUFACTURED?
I make each piece of jewellery by hand, with the use of my kitchen oven.
ARE ANY TWO EARRINGS THE SAME?
All of our earrings are handmade, each pair is unique and will have imperfections such as bubbling, different textures, finger prints etc. Handmade with love locally in the South West of Western Australia.
No two pieces are the same!